Senior Manager - Policy Servicing - Insurance

Job Description:

- Analysis of end-to-end collection workflow and identifying process gaps. One will also be responsible for taking enhancement projects for the process gaps.

- Driving process improvement strategies for the collection team

- Accuracy and completeness of transaction and ensuring within TAT processing

- Ensuring completion of daily work and following up with external and internal stakeholders.

KEY RESPONSIBILITIES

Weightage :

- Ensuring timely completion of collection activity and ensuring correct NAV is allotted to the process. One must ensure all premiums are collected on time and

- Review the end-to-end process and identify process enhancements and driving strategies thereby.

- Complying with Regulations, Laws as applicable, Complying with all internal policies and processes as applicable, Complying with accepted best practices

- Risk Management and Creation and maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to the audit

- Completion of the minor tasks allotted and driving strategies for collection

- Unclaimed reduction and suspense reduction and prevention

- Team management activity