Senior Manager - Organization Development - BPO/ITeS - IIM/XIMB/XLRI/TISS

Position Summary :

Key areas of responsibilities :

- Support all training interventions at Shared Services, Bangalore

- Would be involved in leading/assisting with project management, requirement gathering & analysis, obtaining resources, contacting vendors, and/or processing invoices/legal documents

- Responsible for managing and implementing various interventions, analysis, MIS and manage stakeholders expectations across multiple departments and functions

- Understand the People development practices of company.

- Be part of designing interventions to affect people development and improve employee retention

- Manage communication & coordination with stakeholders, employees & vendors

- Research and provide trends on the Best Practices on People Development

- Provide administrative support including data entry, coordinating meetings, etc.

- Deliver periodic Reports/presentations to Senior Management

- Maintain project records, recommend and/or revise SOPs

- Analyze data (using excel and other tools) and present insights

- Develop/Document processes. Train and conduct workshops on programs, new processes & tools

- Generate, develop and deliver progress reports, proposals, requirements and presentations for on-going projects.

- Conduct diagnostic analysis to identify & provide remedy to project/ process failures

Knowledge, Skills and Abilities :

- Proven working experience in a senior training position in the BPM sector

- Ability to perform advanced Training skills

- Understanding of Talent Development initiatives and have designed and conducted functional and behavioral training in the BPM sector

- Deep Analytical thinking and ability to demonstrate business outcomes

- Has positive work ethics and high levels of interpersonal skills including effective verbal & written communication and audience need understanding

- Ability to effectively work across geographies, functions and organizational levels

- Ability to shift focus, multi-task, and prioritize in a rapidly changing environment

- Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner

Qualification :

- PGDM/ MBA from Tier 1 institute

Preferred :

- Certifications accreditations in various behavioral programs

- Certification in Coaching & Training

- Certification in Instructional Design/ Content Development experience

Experience :

- Overall 10 years' of strong Training experience, 2-3 years of human resources or related experience preferred

- Have experience of working in teams managing projects

- Strong people & stakeholder management skills

- Preferred : Content Development and LMS experience