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Founder & CEO at BinaryStar SearchX
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Senior Manager - Operations - Vendor Management - BPO/ITeS (10-15 yrs)
- Minimum 12 years' in operations with at least 7 years of team management experience. (Team size -More than 100 people)
- Act as a domain expert for Operations Department
- Vendor empanelment for address verification
- Ensure smooth operations of the assigned processes through monitoring performances of the team s/individuals and handling escalations
- Manage internal delivery team s and external partnerships for fluent client deliveries without any hurdles
- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement
- Lead projects of improvement and track measures/processes to improve quality and
- Assist in developing and maintaining appropriate systems, policies and procedures for productivity
- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources
- Establish/publish Standard Operating Procedures
- Analyze work load and work flow trends to maximize the effective use of resources
- Ensure team complies with all quality standards and performance measures.
- Weekly reporting to the Management for reviewing team and client's performance metrics
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