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24/05 Alina Singh
Founder & CEO at BinaryStar SearchX

Views:1377 Applications:230 Rec. Actions:Recruiter Actions:190

Senior Manager - Operations - Vendor Management - BPO/ITeS (10-15 yrs)

Gurgaon/Gurugram Job Code: 1100033

- Minimum 12 years' in operations with at least 7 years of team management experience. (Team size -More than 100 people)

- Act as a domain expert for Operations Department

- Vendor empanelment for address verification

- Ensure smooth operations of the assigned processes through monitoring performances of the team s/individuals and handling escalations

- Manage internal delivery team s and external partnerships for fluent client deliveries without any hurdles

- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement

- Lead projects of improvement and track measures/processes to improve quality and

- Assist in developing and maintaining appropriate systems, policies and procedures for productivity

- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources

- Establish/publish Standard Operating Procedures

- Analyze work load and work flow trends to maximize the effective use of resources

- Ensure team complies with all quality standards and performance measures.

- Weekly reporting to the Management for reviewing team and client's performance metrics

Women-friendly workplace:

Maternity and Paternity Benefits

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