Senior Manager - Operations - Travel Process/Technical/Voice & Non Voice Process

Service Delivery Head

Positions :3

1- Jaipur - Travel Process

2- Indore - Technical, Voice and Non Voice Process

Shifts - Rotational

Salary Upto 14 LPA

6 days Working

Responsible for:

- Business Intelligence and Client Servicing.

- Ensuring SLA compliance through regular quality check and reviews. Driving ESAT, CSAT and KSAT to theclient expectations.

- Performance management across process, span and team levels and ensuring minimum churn rate.

- Develop, maintain and foster effective relationships with clients, provideupdateon projectsand resolving any issues/concernspromptly to ensuretheir satisfaction.

- Regular Employee Engagement activities to provide conducive environment to employees.

- Leading Centre for Excellence teams for campaign performance and to identify areas of improvement in current processes