Senior Manager - Operations Strategy - FMCG/Retail Sector

Job Description:

- Program Management to conceive, ideate and execute the pilots of initiatives aimed at improving Customer experience through operations and looking at DE finance and payout

- Influence City Ops heads to expedite adoption and roll out of successful products and ideas

- Track and monitor effectiveness and excellence in execution of the program on a periodic basis

- Work closely with Field ops and S&O teams to revamp and continuously improve DE earnings and customer experience.

- Work with CC & CX team closely to understand key customer pain points and resolve them.

Need Candidates from E commerce, FMCG, Retail and Consulting only.

Key skills : Program Management, Process Excellence, Operations, Operations Strategy, Supply Chain etc