Senior Manager - Operations Excellence - Transformation - BPO/ITeS

Job Title : Operations Excellence

Location : Mumbai

Qualification :

Qualification : BE/ Btech or any Post Graduate / MBA Industry - ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) 

Work Experience :

- 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality 

- 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Key Skills :

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

- F&A specialised candidates

- Process excellence

- Transformation + Automation in their current role.

- Certifications is a MANDATE : Six Sigma / Master Black belt certification ,

Important : Quality professional ? involved in designing the transformation Roadmap , end to end transformation, Process excellence,

Involved in process improvement initiatives