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21/08 Mrinalini Singh
Associate Consultant - Leadership Hiring at Crescendo Global

Views:681 Applications:276 Rec. Actions:Recruiter Actions:11

Senior Manager - Operations - EduTech Startup - IIM/ISB/FMS/MDI (6-9 yrs)

Mumbai Job Code: 842453

Senior Manager Operations opportunity in Mumbai for a professional holding at least 6 years' of experience in BPO Operations and Relationship management (Client relation). You will use your experience to work independently and handle the entire hire to retire process of the firm. If this sounds exciting, apply with us!

LOCATION: Mumbai

SHIFT: Rotational (8am to 5pm, 4pm to 1am, 12 am to 9 am)

YOUR EMPLOYER:

A tremendously growing Ed-tech start-up with a niche approach, a Potential Unicorn.

RESPONSIBILITIES:

- Providing end-to-end client servicing & relationship management

- Leading a team of 20+ members driving the efficiency.

- Managing stakeholders in order to improve operational performance indicators within the organisation

- Managing the entire Database management, Dash-boarding, etc.

- Analysing and maintain all Client Service; implement improvement plans as needed

- Being accountable for handling versatile team of 60+ people

- Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Formulating Strategies to maintains and improves call centre operations by monitoring system performance

- Strategizing in identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs

- Strategize call centre financial objectives

- Prepares call centre performance reports by collecting, analysing, and summarizing data and trends.

Being accountable for handling versatile team of 60+ people

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Formulating Strategies to maintains and improves call center operations by monitoring system performance

- Strategizing in identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs

- Strategize call center financial objectives

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

REQUIREMENTS:

- At least 6 years of relevant experience in BPO operations, Client management

- Must have experience in financial/hospitality industry

- MBA (HR) graduates (Tier 1)

- Excellent Presentation and communication skills

WHAT IS IN STORE FOR YOU?

- An opportunity to define, lead and coordinate the operations of the company.

- Work in a fast-paced environment

- An opportunity to work with a blue- chip firm in a high visibility role

Women-friendly workplace:

Maternity and Paternity Benefits

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