Senior Manager - Operations - eCommerce Solutions Provider

Our Client:

Our client is a leading eCommerce solutions provider for brands and retailers globally. Providing a broad and seamless range of technology and operations solutions to make your business stay ahead.

Led by a team with over four decades of eCommerce experience, they assist over a dozen billion dollar companies in managing their eCommerce technology and operations by providing Tech and Operational expertise.

Designed Candidate Profile:

- 8+ years of work experience in Data Management, non-voice process BPO or KPOs.

- Experience in e-commerce content-based processes will be an advantage.

- Should be comfortable in MS Office (especially Excel) along with a working knowledge of HTML and Photoshop.

- Should have experience in managing a large team (100 - 150 members).

- Should have exposure in interacting with clients, especially overseas clients.

- Should have very high levels of ownership along with the ability to manage and deliver projects independently.

- Ability to get hands-on, along with a great problem-solving attitude.

Role Description:

- Detailed understanding of each and every part of the process.

- Lead, motivate and train team members to ensure high efficiency and quality.

- Execute projects himself/herself while getting the team also to execute.

- Continuous monitoring of project execution to ensure they are delivered as per planned timelines.

- Ability to communicate (written and orally) project-specific doubts and issues with the client.