Opening for Senior Operations Manager position for leading eCommerce company. Age criteria : Upto 33 age Salary : Upto 20 Lacs Locations : Mumbai/ Delhi JOB DESCRIPTION : - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function at company is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks : Customer Experience : - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for serving all customers within the stated service delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience Manpower Management : - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same Process and compliance : - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub operations and logistics in all areas - Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. DESIRED CANDIDATURE : - Graduate(Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years' work exp. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel. - Should have the intuition to use data effectively for devising operations strategy - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service Ashwini S Sr.HR Executive

Delhi NCR

Mumbai

Senior Manager - Operations - eCommerce 

Senior Manager - Operations - eCommerce  ,Job Description for Senior Manager - Operations - eCommerce  in Upraisal in  Delhi NCR Mumbai for (4-8) years of experience. Apply Now!

Job Description for Senior Manager - Operations - eCommerce  in Upraisal in  Delhi NCR Mumbai for (4-8) years of experience. Apply Now!