Manager at Hirearchy
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Senior Manager - Operations - eCommerce (10-22 yrs)
- The Senior Operations Manager will be responsible for setting the vision and direction of your teams at our Coimbatore Customer Service/Contact Center.
- You will lead a large team of up to 1100 plus associates, Team managers and Group managers to improve customer experience, increase output and maintain service levels.
- You will be accountable to raise the bar on customer experience.
- The role requires a leader who is results-oriented, can thrive in a dynamic, fast-paced and high-growth environment, can lead large scale operations, can build and deploy new mechanisms for customer service operations and is highly effective in dealing with ambiguous and uncertain situations.
- The contact center provides support to India business units in email, Phone, Message US and chat contact mediums. This is a senior-level management position that is fully accountable for the results of the reporting teams at the customer service center.
- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates the company's core values and Leadership Principles.
- Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures. Mentors others in developing Leadership behaviors.
- Hires handles and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement
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