09/04 Prajakta Kalambe
Manager at Hirearchy

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Senior Manager - Operations - eCommerce (10-22 yrs)

Coimbatore/Tamil Nadu Job Code: 815558

- The Senior Operations Manager will be responsible for setting the vision and direction of your teams at our Coimbatore Customer Service/Contact Center.

- You will lead a large team of up to 1100 plus associates, Team managers and Group managers to improve customer experience, increase output and maintain service levels.

- You will be accountable to raise the bar on customer experience.

- The role requires a leader who is results-oriented, can thrive in a dynamic, fast-paced and high-growth environment, can lead large scale operations, can build and deploy new mechanisms for customer service operations and is highly effective in dealing with ambiguous and uncertain situations.

- The contact center provides support to India business units in email, Phone, Message US and chat contact mediums. This is a senior-level management position that is fully accountable for the results of the reporting teams at the customer service center.

- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates the company's core values and Leadership Principles.

- Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures. Mentors others in developing Leadership behaviors.

- Hires handles and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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