Upgrade to Pro Member
Director at Zest HR Services
Views:1695 Applications:98 Rec. Actions:Recruiter Actions:10
Senior Manager - Operations - Domestic Outbound Process - BPO (8-13 yrs)
Senior Manager - Operations - Domestic Outbound Process
- Proven expertise in managing and executing lead nurturing programs via Outbound / Incoming phone calls
- Will lead a team of experienced Sales Reps to acquiring new clients and maximize client spends by understanding client needs and offering innovative solutions.
- Will monitor sales staff performance to ensure that goals are met. Hire, train, and evaluate personnel.
- Ability to manage expectations with stakeholders in terms of overall service delivery.
- Excellent communications. Should possesses Tactical approach in order to address issues of varying complexities.
- Good Understanding of Quality metrics and process improvements.
- Drive performance management across workforce by applying and implementing best in class performance metrics.
- Looking after entire P&L, Service delivery, customer relation and revenue management.
- Client Management
- Deep knowledge of telemarketing / collections across industries
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
