Senior Manager - Operations - Delivery Hub

1. Operations and Performance Management - 

- Ensure operations at regional hub level by coordinating with fulfilment team and 3rd Party co- loaders and at each DH ( Delivery Hub )level by managing DH Heads

- Ensure good performance DHs on timely deliveries, pick-ups, process compliance and system updates.

- Plan for growth in line with the organizations objectives and ensure getting the right talent at the ground level by recruiting FEs ( Field Executives ).

- Ensure efficiency improvements and contingency management by innovative solutions such as delivery route assignment, rotation of FEs.

- Analyse order volumes and other available information to ensure uniform allocation of load to DHs & FEs,

- Resolve personnel or system issues with help from other team members to ensure smooth operations

- Provide feedback to DHs: DH heads, FEs for performance improvement

- Conduct performance management reviews of DH heads and give training recommendations

2. People Management

- Motivate DH Heads and delivery boys for continuous performance improvement and excellence

- Keep employee attrition (FEs and DH Heads) to a minimum

- Create and maintain consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements.

- Will be responsible For Regional KPI matrix.

- Cost control & P & L of the region.

- New process implementations & Innovations.

Interested candidates please share your updated CV

SmithaAjith

7042669304