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17/01 Alina Singh
Founder & CEO at BinaryStar SearchX

Views:2347 Applications:329 Rec. Actions:Recruiter Actions:321

Senior Manager - Operations - BPO/ITeS (10-15 yrs)

Gurgaon/Gurugram Job Code: 1034518

- Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

- Act as a domain expert for Operations Department

- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.

- Lead projects of improvement and track measures/processes to improve quality and productivity

- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources

- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.

- Define customer satisfaction parameters and track customer satisfaction

- Play a key role in the Automation Projects to bring down the Cost per check.

- Good in MIS and analysis of all data.

- Process improvement initiatives

Women-friendly workplace:

Maternity and Paternity Benefits

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