21/08 Hemanshi Sachdeva
Analyst - Recruitment Consultant at Crescendo Global

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Senior Manager - Operations - BPO (2-10 yrs)

Mumbai Job Code: 842456

Senior Manager- Operations

BPO/Call center operations job opportunity in Mumbai with an Ed-Tech Start-up firm for a professional holding 2+ years of experience. You will use your experience of running the entire operations for the firm. If this sounds exciting, apply with us!

Location: Mumbai (Working remotely for the time being due to Covid)

Shifts - 8am to 5pm, 4pm to 1am, 12 am to 9 am (Rotational shifts)


- Being accountable for handling versatile team of 60+ people

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Formulating Strategies to maintains and improves call center operations by monitoring system performance

- Strategizing in identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs

- Strategize call center financial objectives

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.


- Qualification: Tier 1 reputed colleges are a plus.

- BPO/ IT experience background

- Positive thinker, multi -tasker, go getter, adaptive.

- Advance Communication skills

- Growth oriented and confident

What is in Store for You?

- An opportunity to define, lead and coordinate the operations of the company

- A high-performance culture with phenomenal career progression.

Women-friendly workplace:

Maternity and Paternity Benefits

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