Senior Manager- Operations BPO/Call center operations job opportunity in Mumbai with an Ed-Tech Start-up firm for a professional holding 2+ years of experience. You will use your experience of running the entire operations for the firm. If this sounds exciting, apply with us! Location: Mumbai (Working remotely for the time being due to Covid) Shifts - 8am to 5pm, 4pm to 1am, 12 am to 9 am (Rotational shifts) Responsibilities: - Being accountable for handling versatile team of 60+ people - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses - Formulating Strategies to maintains and improves call center operations by monitoring system performance - Strategizing in identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs - Strategize call center financial objectives - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Requirements: - Qualification: Tier 1 reputed colleges are a plus. - BPO/ IT experience background - Positive thinker, multi -tasker, go getter, adaptive. - Advance Communication skills - Growth oriented and confident What is in Store for You? - An opportunity to define, lead and coordinate the operations of the company - A high-performance culture with phenomenal career progression.

Mumbai

Senior Manager - Operations - BPO 

Senior Manager - Operations - BPO  ,Job Description for Senior Manager - Operations - BPO  in Crescendo Global in  Mumbai for (2-10) years of experience. Apply Now!

Job Description for Senior Manager - Operations - BPO  in Crescendo Global in  Mumbai for (2-10) years of experience. Apply Now!