Manager - HR at Skywings Advisors Private Limited
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Senior Manager - Operations - BPO (1-3 yrs)
Hiring for the below mentioned position in a leading International BPOs:
Designation: Senior Manager Operations
CTC: up to 9.5 l.p.a.
- Ability to motivate and inspire agents
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all agents
- Strong managerial, organizational, prioritization and classroom leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
This role is responsible for:
- Manage day to day center operations
- Meet or exceed KRA's of all team members such as Ops managers, ACCM- s, AMCC's and agents.
- New training and ongoing training of team members.
- Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client.
- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.)
- Hold team meetings on a regular basis with the direct reports
- Document and communicate system and business process gaps.
- Ensure process operates efficiently according to client and company measures.
- Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.
Desired Candidate Profile:
- Excellent command over English (Verbal & Written)
- Experience in training is preferred
- Basic Computer skills required, working knowledge of Excel, Power point
- Understanding of Ops Reports and MIS.
In case interested, kindly call us on +91-9759214472 or mail resume
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