Hiring for the below mentioned position in a leading International BPOs:

Designation: Senior Manager Operations

Location: Indore

CTC: up to 9.5 l.p.a.

Key Skills:

- Ability to motivate and inspire agents

- Must have a strong eye for detail and a thorough understanding of client expectations

- Must display positive energy, service oriented attitude towards all agents

- Strong managerial, organizational, prioritization and classroom leadership skills

- Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

- Manage day to day center operations

- Meet or exceed KRA's of all team members such as Ops managers, ACCM- s, AMCC's and agents.

- New training and ongoing training of team members.

- Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.

- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.

- Responsible for direct client communication in terms of any deliverables asked and demanded by the client.

- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.)

- Hold team meetings on a regular basis with the direct reports

- Document and communicate system and business process gaps.

- Ensure process operates efficiently according to client and company measures.

- Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.

Desired Candidate Profile:

- Excellent command over English (Verbal & Written)

- Experience in training is preferred

- Basic Computer skills required, working knowledge of Excel, Power point

- Understanding of Ops Reports and MIS.

In case interested, kindly call us on +91-9759214472 or mail resume

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