Senior Manager - New Program Development - EdTech

Primary Responsibilities (Including but not limited to):

- Coach, develop and upskill the team to ensure the building of a high-performance team and ensure the efficacy of program management

- Formulate, Organize and Monitor inter-connected projects across all Track

- Work closely with teams such to drive meaningful outcomes for learners

- Should be able to influence the outcomes of teams for better organizational growth and improved productivity

- Decide on suitable strategies and objectives & Coordinate cross-project activities

- Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.

- Stakeholder management: Manage internal and external stakeholders effectively

- Responsible for program experience to our learners and in charge of program office activities/escalations

- Defining high benchmarks for the program and the team and leading the team to successful execution

- Working on building the intellectual capital for the programs: through building a valuable mentor and guru community

- Engaging with student and guru community to create further value and build relationship

- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength. Be responsible for strategic design and execution of programs.

- Ensure a "Customer Centric" focus in complete operations strategy and planning

- Establish and maintain an effective customer feedback loop, including managing tools and collecting feedback needed to inform business decisions, including collecting and managing our program (product) NPS.

- Enable data-driven approach for product with a deep bias for data to drive decisions. You will own the tools, and establish the processes that will enable data driven but customer centric decisions.

- Managing the customer life cycle: Owner of end to end customer journey of learners so as to deliver successful outcomes.

- Responsible for engagement, retention and reactivation of customers

- Responsible for tactical and strategic management of delivering the program

- Can communicate empathetically and solve problems in an analytical and logical way

Desired candidate profile

- Adaptable & resilient: An ability to quickly understand and solve new problems

- Conflict management/ Handling Escalations

- Strong interpersonal skills

- Data- Driven Mindset: Excellent Data Interpretation skills

- A tactical and strategic track record for delivering data-driven results

- Innovative and solution oriented

- People management

- Exceptional Written/ Verbal Communication. Ability to communicate strategically with Senior Management and Faculty alike

- Quick Learner

- 4+years of experience, result oriented, experience in customer facing role.

- MBA from premier institute. Is entrepreneurial and can work in a fast-paced environment.