Senior Manager - New Business Line - Life Insurance

BJECTIVE OF THE ROLE:

- Manage new business related legal and compliance matters and ensure zero non-compliance.

- Manage all financials, processes and compliance risk of department

- Drive process improvements on a continual basis.

- Budget preparation for function.

- Ensure ISO compliance for the all the function

KEY RESPONSIBILITIES:

Weightage:

- Ensuring smooth processing of new business activities and achieving the agreed TAT and SLA with Sales.

- ETE conversions from branch- vendor-other departments-new business.

- Managing New Business helpdesk for sales & branches with quick & quality response

- Driving quality in all processing handled at NB level

- Ensure all NB activities are done within the prescribed IRDA TAT and as per the prescribed IRDA regulations

- Lead new business team of 12 members (Including 2 off roll)

- Work towards reducing per policy cost of NB processing

TOTAL - 100%

INTERACTIONS:

Internal Relations:

- With Sales function for conversion related matters

- Legal and Compliance Team for the L&C matters

- Marketing Team for the New Products Setup and amendments.

- Policy Servicing department for Policy servicing related matters

- Branch Operations team for many common areas and regular interaction on customer and sales queries / issues

- CPC Project Team and IT Project team for all the projects undertaken

- Actuarial Team for the consents letter issuance & related queries, Month end closing and policy conversion related communication

- Accounts team for the various pay-outs and various Taxes related matters

- IT supports team for the system level issues / bugs faced

- Customer Service team for all customer related communication and issues raised at the call centre team

- Actuary Team for the Product related queries and F&U queries

- PERM team for the new Processes release, amendment in current processes and various audits

External Relations:

REQUIRED QUALIFICATION AND SKILLS:

Educational Qualifications - Graduate / MBA

Work Experience:

- 6-8 years + work experience

- Experience in an Operations / Team Handling

Certifications:

Other skill set:

- Knowledge of operations processes and system

- Rules and Regulation required in life insurance industry

- Handling outsourced vendors.

Soft Skills:

- Communication and team-building skills

- Customer orientation

- Professional written and verbal communication and interpersonal skills.

- Strong interpersonal skills, ability to communicate and manage well at all levels of the organization