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Senior Manager - MIS & Analytics - Life Insurance (5-12 yrs)
Senior Manager - MIS & Analytics -Life Insurance
OBJECTIVE OF THE ROLE : To support ongoing projects & participate in processes to improve quality of retention as well as customer engagement/experience
KEY RESPONSIBILITIES :
Weightage :
- Improving existing processes relating to retention
- Enhancing customer engagement (Design + execute educational campaigns + Explore new mediums of communication)
- Understanding existing processes and drive improvements to enhance customer experience
- Interacting with multiple stakeholders to drive execution of projects pertaining to AUM preservation
- Maintaining various databases / creating dashboards to inform senior management about the impact of the initiatives taken by the team
INTERACTIONS :
Internal Relations : Other department and internal team members
External Relations : Customers
REQUIRED QUALIFICATION AND SKILLS :
Educational Qualifications :
- Post Graduate
- MBA (preferable)
Work Experience : 5 years
Certifications :
Other skill set :
- Proficiency in MS Office and Quality tools (Six Sigma)
- Analytical & communication skills
- Self-motivated and ability to drive change by executing & monitoring processes
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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