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Senior Manager - Medical Claim Operation - BPO (4-10 yrs)
Senior Manager - US Medical Claim Operation - Business Process Outsourcing
Demonstrates in-depth knowledge of key performance indicators
- Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
- Establishes systems and processes to ensure sustained levels of performance
- Transaction Monitoring to Improve Performance
- Uses appropriate tools / mechanism to report/review performance and take corrective action where required
- Demonstrates ability to anticipate potential problems and take appropriate corrective actions
- Uses quality techniques/tools to improve processes on a day to day basis
- Effectively responds to client requirements at a short notice by realigning priorities
- Converts reports into meaningful analysis and quantifiable action
- MBBS with Minimum 4 years of experience in Managing a Medical review process in BPO / KPO will be preferred
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