Job Description : - Provide leadership and guidance to Supervisors specializing in the entire mortgage process - Having thorough knowledge of Fannie / Freddie Mac / Agency Requirements on loans FHA, VA, Private investors, and Mortgage Insurance - Subject matter expert across the entire mortgage process - Responsible for service delivery and customer delight for multiple mortgage clients - Establish strong relationship with clients - Maximize same account revenue growth - Establish and monitor processes and systems in place to ensure high quality of delivery - Support the quality team to develop, implement and maintain a quality plan to standardize process quality systems and policies across locations - Ensure timely intervention and resolution of client escalations - Management reporting Team Responsibilities : - Identify, onboard, and retain right talent - Develop and organize training programs for effective service delivery - Mentoring and coaching team managers - Review team's performance against operating plans and standards Other Responsibilities : - Coordinate and liaise with inter department for smooth functioning of operations - Implement and act in accordance with the organization's information security policy - Optimize operational cost and meet revenue per FTE targets Experience : - Should have managed a team of 120-150 plus FTE- s - 4 to 5 years of account management experience - Minimum 10 years of experience in US mortgage industry - Should have managed Loan Origination/ Processing/ Underwriting/ Closing and Post Closing - Familiarity with multiple Loan Originating systems Behavioral Skills : - Strong communicator - Experience in managing large and diverse teams - Excellent people management, Organization, and time management skills - Data mining and analytical skills

Bangalore

Mumbai

Pune

Senior Manager/Manager - Operations - BPO 

Senior Manager/Manager - Operations - BPO  ,Job Description for Senior Manager/Manager - Operations - BPO  in Verity Global Solutions in  Bangalore Mumbai Pune for (10-17) years of experience. Apply Now!

Job Description for Senior Manager/Manager - Operations - BPO  in Verity Global Solutions in  Bangalore Mumbai Pune for (10-17) years of experience. Apply Now!