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25/01 Aarti Sharma
HR at Impeccable

Views:9596 Applications:83 Rec. Actions:Recruiter Actions:14

Senior Manager/Manager - Digital Service Officer - Digital Banking (3-8 yrs)

Mumbai Job Code: 416134

Job purpose

- The role would be required to ensure timely closure of customers concerns related to Digital Banking.

- The role requires close coordination with various stakeholders to ensure customer satisfaction

Duties and responsibilities

- Understand all product and process related to Digital Banking

- Performing customer problem identification and analysis to investigate for successful resolution and closure

- Identify recurring customer issues and ensure fixing of the process

- Ensure all complaints related to Digital Banking is actioned as per the SLA

- Ensuring proactive customer communication to ensure customer experience

- Training content development

- Training the front desk officers and peer

- Think out of the box for manage customer experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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