Senior Manager/Manager - Digital Service Officer - Digital Banking (3-8 yrs)
- The role would be required to ensure timely closure of customers concerns related to Digital Banking.
- The role requires close coordination with various stakeholders to ensure customer satisfaction
Duties and responsibilities
- Understand all product and process related to Digital Banking
- Performing customer problem identification and analysis to investigate for successful resolution and closure
- Identify recurring customer issues and ensure fixing of the process
- Ensure all complaints related to Digital Banking is actioned as per the SLA
- Ensuring proactive customer communication to ensure customer experience
- Training content development
- Training the front desk officers and peer
- Think out of the box for manage customer experience
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