27/11 Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd

Views:1941 Applications:74 Rec. Actions:Recruiter Actions:13

Senior Manager - Life & Pensions Insurance Operations - ITeS Sector (12-18 yrs)

Nagpur Job Code: 638120

Senior Manager - Life & Pensions Operations

Role :

- Minimum twelve years of experience in the ITES sector

- Minimum four to six years of experience in a managerial role

(Must have experience in managing a span over 100)

- Graduate from a recognized university & relevant

 Relevant International Insurance - Life and Pensions Operations

- Should have handled a team of 100+ FTEs

- Well versed with the application of process improvement tools

- Should have an done at least 1-2 transitions

- Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects)

- Related industry certifications

- Prior work experience in UK/US Insurance domain preferred

Job Overview:

 - Spear head service delivery operations for a leading American Insurance client, in the Life and Pensions space. Handling Operations delivery according to CLient SLAs and KPIs, handle escalations management, Farming and Mining the account efficiently

- Minimum team size in delivery would be close to 200 and candidate need to have handled similar delivery team sizes in his current or past portfolio.

- Role not just restricted to operations delivery but providing advisory services for any new deal acquisition - to the presales and Solutioning team and Business acquisition team

- Being a third party operations leader is expected is have a hands on expertise in Transformation, Process portfolio as well

- Leaders from Captive or 3rd party BPOs preferred but good analytical skills, excellent leadership qualities and stakeholder management skills expected

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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