Senior Manager - Life & Pensions Insurance Operations - ITeS Sector

Senior Manager - Life & Pensions Operations

Role :

- Minimum twelve years of experience in the ITES sector

- Minimum four to six years of experience in a managerial role

(Must have experience in managing a span over 100)

- Graduate from a recognized university & relevant

 Relevant International Insurance - Life and Pensions Operations

- Should have handled a team of 100+ FTEs

- Well versed with the application of process improvement tools

- Should have an done at least 1-2 transitions

- Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects)

- Related industry certifications

- Prior work experience in UK/US Insurance domain preferred

Job Overview:

 - Spear head service delivery operations for a leading American Insurance client, in the Life and Pensions space. Handling Operations delivery according to CLient SLAs and KPIs, handle escalations management, Farming and Mining the account efficiently

- Minimum team size in delivery would be close to 200 and candidate need to have handled similar delivery team sizes in his current or past portfolio.

- Role not just restricted to operations delivery but providing advisory services for any new deal acquisition - to the presales and Solutioning team and Business acquisition team

- Being a third party operations leader is expected is have a hands on expertise in Transformation, Process portfolio as well

- Leaders from Captive or 3rd party BPOs preferred but good analytical skills, excellent leadership qualities and stakeholder management skills expected