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Senior Manager - Learning & Development Design & Facilitation - BPO (6-10 yrs)
Position Description: The role focuses on designing and implementing contemporary interventions to enhance competency based/behavioral skills and leadership development interventions for employees across various levels
Preferred Qualifications:
- Masters degree in HR / Certifications in L&D / Instructional Design will be an added advantage
- Technical Qualifications: Strong domain knowledge of L&D - consult, diagnose, design, implement/facilitate and evaluate
Experience: 7+ years of experience with at least 3 years in behavioral skills development
Organization Structure: Reports to Senior Manager
- Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Responsibilities:
- Design and deliver programs/interventions to enhance behavioral skills of the employees
- Design relevant content for competency based courses (soft skills, behavioral skills, teamwork and leadership skills)
- Diagnose and develop effective training interventions around the development framework/business specific requirements
- Drive and deliver new hire training
- Program execution and training delivery
- Evaluate the impact of training, efficacy of learning interventions and methodologies used on an ongoing basis
- Develop case studies on the impact of rolled- out interventions
- Bring in the contemporary methodology mix in learning and create a learning culture
- Support Assessment / Development Centers
Skills and Competencies :
- Excellent communication skills
- Professional confidence
- Diagnostic and consulting skills
- Experience in instructional and curriculum design
- High level of facilitation skills
- Broad based knowledge of training enablers/technology
- Effective project management skills
- Ability to build excellent working relations with stakeholders
- Team building and people management skills
- Proficiency in MS Office Suite
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