Senior Manager - Learning & Development - BFSI

Senior Manager, Learning & Development

About This Job :

The person responsible for this role is required to establish governance model & define the leadership purpose, manage and supervising the team to support all the pre-course/post-course transactions, handle queries related to the program, provide dash boards & value add metrics through analysis.

Key Responsibilities :

- In depth, end to end, understanding of the processes involved in smooth execution of the programs per the program guidelines

- Support the operational team in delivering the program as per the agreed SLA (Service Level Agreement)

- Build strong partnerships with stakeholder's that allows end to end seamless delivery of all activities and focus on delivering flawless service delivery

- Be a business partner with Group leadership and work closely with analytics team to provide meaningful analysis which influences business decisions

- Responsible for process documentation and process improvement

- Constantly drive for standardization of processes within the team

- Evidence of work through outcome from collaboration across all teams and enhance operational efficiency

- Accountable for the nominations across the assigned program

- Responsible for all the AskHR queries coming to the team, streamlining, prioritizing and delivering

- TAT is met at all times - 100% compliance

- Supervise and develop team members in delivering excellence

- Provide a strategic partnership support to the program directors

- Manage the nominations process across the program with constant liaison with learning academies, LMs and HRBP

Desired Skills And Experience :

- 14 - 16 yrs of work experience with a minimum of 5 yrs in the Learning & Development function

- Advanced standards in MS Excel, PowerPoint, Programme / Event Management

- Ability to multitask, prioritize, and handle different initiatives co-currently

- Excellent Communication, Business writing & Time Management

- People & Stakeholder Management,

- Having an eye for details, problem solving, analytical

- Ability to work in a fast-paced environment and complete tasks efficiently with minimum supervision

- Person with HR qualification will be an added advantage

Technical Skills :

- Work with SABA, SharePoint, People Soft

- Manage queries through AskHR

Should you require any further information please feel free to contact Shruthi on 9886505561