jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
28/09 HR
HR at ViralBrand Services LLP

Views:1480 Applications:254 Rec. Actions:Recruiter Actions:13

Senior Manager - Last Mile & Reverse Logistics - Internet/Online/eCommerce - IIM/MDI/ISB/FMS (5-9 yrs)

Gurgaon/Gurugram Job Code: 748867

Sr Level- Last Mile & Reverse Logistics- Internet / Online / eCommerce

Senior Manager - Last Mile and Reverse Logistics - IIT/ IIM/ FMS/ ISB/ MDI

Gurgaon - Six days a week

Roles and Responsibilities :

- Timely Delivery of orders

- Work towards customer experience enhancement

- Delivery as per committed schedule to increase customer experience ( Reduce Wait Time)

- Minimizing RTO

- Understanding and defining the last mile and reverse logistics Goals & KPIs

- Vendor Development/ Alternate Vendor / New Initiative in the Industry

- Regular Vendor Evaluation ( Cost/Service(delivery TAT)/Reach/RTO/Response on Query/ Intransit DSP)

- Cost Reduction - Benchmarking and regular Negotiations to reduce overall Distribution call

- Cost Reduction - Benchmarking and Regular Negotiation to reduce overall Reverse pick up the cost

- Reduction of Overall TAT of Reverse Logistics from the time reverse pick up Request is raised to pick and finally deliver

- Team Management (Duty Roster, shift Planning, leave Management)

- Process Adherence

- COD reconciliation (Follow up and Timely Receiving of same in our Account)

- Follow up with Internal Stakeholders ( FC Manager/ Customer Service)

- Adroit analysis on issues impacting deliverables and work with respective teams to resolve it.

- Provide weekly analysis on Last mile performance and analyze the reasons for any inconsistency.

- Should be able to make decisions on process & systems with approval and consent of the reporting managers

- Ability to utilize exceptional problem solving and communication skills to influence business and technical audiences

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.