Customer Success Manager Roles and Responsibilities : - Leading a team of Account Executives & Account Managers, setting individual targets for the team - Tracking Customer Success objectives, responsible for monitoring day to day activities of the team and working on reporting results as necessary - Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level - Collaborate closely with sales, product, support and operations to streamline the overall customer success process and increase customer satisfaction - Collaborate with the marketing team to drive customer campaigns to promote customer engagement leading to high customer happiness index. - Collate and pass relevant feedback to product & support team members to help plan the future roadmap - Prepare necessary documentation or visuals for internal stakeholders to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement Desired Skills and Experience : - A minimum of 4-5 years of team management experience in Customer Success preferably banking industry. - Candidate from a product-based background is preferable with an understanding of current account and neo banking products. - Candidate should have the ability to run experiments independently for new Initiatives. - Candidate should have experience in team management.

Bangalore

Senior Manager - Key Account Management/Current Account - Neobank 

Senior Manager - Key Account Management/Current Account - Neobank  ,Job Description for Senior Manager - Key Account Management/Current Account - Neobank  in Hunterz Research Pvt Ltd in  Bangalore for (4-5) years of experience. Apply Now!

Job Description for Senior Manager - Key Account Management/Current Account - Neobank  in Hunterz Research Pvt Ltd in  Bangalore for (4-5) years of experience. Apply Now!