A leadership level position where my client is looking for a tenured ITSM manager is exceptionally good with process redesign, service excellence, SLA redesign, customer excellence and support engineering teams. Responsible for infrastructure design, network, operations management, application development, transformation, migration and transition management. Female Candidate Location: Bangalore Your Employer: American Multinational Technology company which focuses on E-commerce and cloud computing. Responsibility: - 10 years of experience into service delivery management such as Incident, Change and Problem Management - Experience in operating global IT infrastructures - Be a program manager with hands-on experience on end to end project plans and implementation which includes RFP/RFS, scope management, cost estimation, designing KPIs, risk analysis quality management, SLA redesign - Focus on Operational Excellence to improve the reliability, availability and quality for the services utilized by customers - Demonstrate abilities in working with Customers, Project Managers and Technical Teams for securing & executing concurrent projects Qualification: - MBA or Masters Degree in a technical discipline - 14 years of total work experience into service management - 7+ years experience managing managers - A solid understanding of networking, server and desktop technology and proven methods on providing innovative solutions to customers - Previous IT Infrastructure Operations, IT Service Management or IT Business Operations experience. - 7+ years experience managing core IT Services such as Incident, Change and Problem Management - 7+ years leading IT Service Management/ITSM teams. Experience with ITIL and building an IT Service Management Organization. - Prior Leadership experience in leading engineering or technical teams. Experience in operating global IT infrastructures. Reach us: If you feel that this is the right match to your candidature, please share cv or connect with me at 7087413515.

Bangalore

Senior Manager - ITSM & ITIL - Online/Internet 

Senior Manager - ITSM & ITIL - Online/Internet  ,Job Description for Senior Manager - ITSM & ITIL - Online/Internet  in Crescendo Global in  Bangalore for (14-20) years of experience. Apply Now!

Job Description for Senior Manager - ITSM & ITIL - Online/Internet  in Crescendo Global in  Bangalore for (14-20) years of experience. Apply Now!