Head HR & Operations at GM Infotech
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Senior Manager - IT Program Management & Service Delivery (8-10 yrs)
Job Description:
- Hands-on proficiency (4-5 years) on hardware / embedded and integration
- Should understand Hyper V, Backup procedure, AWS infra setup
- Should have strong knowledge of Office 365 (Managing and securing email, proactively inform users and mitigate risk in case of any mass level spamming or phishing)
- Work as part of the team and as an Individual contributor to deliver on key projects
- Responsible for coordinating projects communications, including compiling project information for reviews
- Assumes full responsibility for overall success of a project through deployment
- Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
- Able to guide team in case of any contingent situation arises in IT Infrastructure
- Must be able to manage the Software licensing and compliance part
- Daily program management throughout the program life cycle
- Planning the overall program and monitoring the progress
- Managing risks and issues and taking corrective measurements
- Managing and utilizing resources across projects
- Managing stakeholder's communication
- Good knowledge and handling of the project management methodology and techniques
- Identify issues and resolve remotely where applicable
- Collaborate with Tech Ops Lead to align technicians where necessary to resolve issues as per TAT defined
- Ensure monitoring of digital screens and it's uptime
- Collaborate with vendors to ensure screens are working
- Monitor the uptime of the screens
- Setup operations for repair & maintenance of these screens
- Should be an issue identifier and solutions provider for the company
Skill set:
- Good project management and team management skills
- Strong inter-personal skills, communication - written and verbal
- Strong analytical skills
- Good understanding of the wider objectives of the program
- Ability to work positively with the wide range of individuals involved in program management
- Strong leadership and management skills
- Ability to effectively manage multiple, concurrent projects and meet deadlines while working both independently and in a team environment
- The ability to find innovative ways to resolve problems
- Working knowledge of MS Word, Excel & PowerPoint
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