Senior Manager- Insurance Operations - Life & Health Insurance

Senior Manager- Insurance Operations- Life or Health Insurance- 10+ Years - Gurugram

We are looking for a specialist with Excellent communication skills and at least 10 years of experience in Insurance Operations, Policy Management, (Policy Servicing/ Policy Renewals/Policy Issuance) Compliance, Grievances & Governance, preferably from Life & Health Insurance industry.

Location: Gurgaon

Your future employer: A Leading Life Insurance Company.

Responsibilities:

1. Managing day-to-day insurance operations & liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.

2. Managing a group of First Line Managers and is primarily responsible for delivering SLAs and schedule for tasks performed.

3. Driving team performance, KPI management, reporting, absenteeism, attrition, etc.

4. Handling day to day operations with focus on coaching, recognition, performance management and analysis including data trends and drivers.

5. Managing customer/client escalations effectively as per guidelines.

6. Interacting regularly with the clients to share updates, manage operational reviews.



Requirements:

1. Having 10yrs+ experience in Insurance Operations

2. Detailed knowledge of operational processes in Life/Health insurance industry

3. Professional certification in privacy (e.g., CIPP, CIPT) is highly desirable

4. Understanding of GDPR will be preferred

What is in it for you?

- Attractive compensation

- Fast track career growth

- A stimulating working environment in an established brand

Note: We receive a lot of applications on a daily basis so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords: Crescendo Global, Crescendo, Leadership Hiring, Insurance Operations Jobs, Policy Admin, Policy Issuance, Policy Servicing, Customer service, Client Support, Policy Renewals, Payer operations, Claims processing, Policy administration, Policy Management, Governance Operations, Compliance Operations, Claims resolution, Revenue cycle management, Claims adjudication, Team Handling, SLA Management, KPI Management, Life Insurance Operations, Back Office Operations, Health Insurance Operations.