AVP/Senior Manager - Human Resources - BPO/ITeS

AVP / Senior Manager - Human Resources ( ITeS / BPO MNC)

Location : Mumbai / Navi Mumbai ( Remote Working)

Job Description :

- The AVP / Senior Manager - HR role is a strategic position that will be responsible for leading the HR team and driving key HR initiatives.

- Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.

- Responsible for working in close coordination with the Business and Leadership to achieve business delivery targets. Key Ownership in implementation of Corporate / Business and location HR strategies within the process, team and adhere to Co. policies / practices.

- Talent Acquisition based on job specification and complete on-boarding process within set TAT.

- Responsible for managing the entire Employee Life Cycle from joining till exit and ensure a smooth transition of the employees during working with the company.

- Talent management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.

- Will be the single point of contact for employees and managers for people related dimensions.

- Assist leadership to ensure effective roll-out of all organization wide HR initiatives.

- Using the inference from the data / trend to develop HR initiatives. Participate in HR reviews and share best practice at a BU level.

- Comply and support payroll processing, audit procedures & Compliance.

- Coordinate and work in tandem with the other teams in Talent Acquisition, Employee engagement & Learning & Development initiatives based on business requirements.

- Design and formulate HR policies and processes in consultation with leadership.

- Create Job Descriptions and Goals of employees in consultation with respective functional leaders/Managers.

- Champion various HR process interventions in Performance Effectiveness Program, Rewards and Recognition and Employee development/engagement initiatives.

- Responsible Monthly score card review, Probation assessment & confirmation process as per the set criteria.

- Maintain, update and implement all HR Procedures and ensure accurate and timely delivery of HR deliverables.

- Identify key engagement drivers and develop the supporting internal communication plan to inform, inspire, and involve employees at all levels and geographically dispersed locations.

- Identify the Training needs of the employees during the periodic / annual review & LNA survey. Based on needs identified, prepare the Training calendar for quarter / year & ensure execution as per the timeline.

- POSH compliance & training

- Measure the effectiveness of the training & validate the same through feedback & monthly review process.

- Generate periodic HR-MIS for Sr. Management.

- Ensure completion of Exit formalities including Clearances, Exit Interview & F & F settlements within the set TAT.

- Monthly Attrition analysis, action planning to track and arrest undesirable attrition.

Educational Qualifications / Work Experience & Skills :

- MBA/Post Graduate in Human Resources with 10+ years exp in HR

- Prior work experience in MNC & matrix organization.

- BPO / ITeS Industry Preferred & Team handling experience

- Stakeholder management

- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams

- Understanding of employment law