Senior Manager - HRSS - Internet/eCommerce

Job Description:-

Lead the HRSS team to -

- Automate the employee lifecycle.

- Maintain data accuracy and integrity in HRMS.

- Monitor Quality check and Data Audit processes. Implement improvements for better operational controls.

- Monitor requests/transactions to be processed within the agreed SLAs Quality and Turnaround time.

- Drive process improvement ideas to enhance the process, customer satisfaction, quality or TAT of the existing processes. Motivate the team to come up with process improvement ideas.

- Work with HRMs/HRBPs to resolve any exceptional requests and lead special projects.

- Manage escalations and conduct RCA for resolution of quality issues.

- Take ownership of the process documents and checklists and ensure that these are up to date at all times.