Role Accountabilities : - Work with the HRBP Leader / leadership team to drive a people agenda/planning which underpins and supports the delivery of the business goals and drives employee engagement - Understand the company's strategic direction, the business and competitive landscapes, and relevant business strategies. - Contribute to the development of global and local initiatives within the People Plan - Continually challenge the effectiveness of the Business and people, and propose improvements - Drive the HR agenda within the Business, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements - Proactively manage the HR Business Partner supplier interfaces to ensure a seamless experience for Leaders, People Managers and Employees - Identify training needs and coordinate with the L&D team for construction of appropriate modules. - Employee separation process and exit interviews to formulate attrition mitigation plans. - Collate reports based on regular Focus group sessions, One on One and skip level meetings. Propose strategic changes and channelize change management within the organization - Routine management of employee issues including disciplinary matters, grievance handling, change management and counseling. - Policy Awareness Sessions to educate and empower the employees. Experience : - 5-8 years of overall experience, at least 5+ years in HR. - Experience in Call center operations in a Business Partner role. - Communication and relationship management - Effective communication styles and techniques, to shape and influence others behaviour - Tools and techniques to build and sustain effective and mutually beneficial relationships and networks with others.

Mumbai

Senior Manager - HR Business Partner - Call Center 

Senior Manager - HR Business Partner - Call Center  ,Job Description for Senior Manager - HR Business Partner - Call Center  in The Bridge Associates in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for Senior Manager - HR Business Partner - Call Center  in The Bridge Associates in  Mumbai for (5-8) years of experience. Apply Now!