Our client is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, They are helping to make its clients more competitive every day. They combine technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate they take a true globally local approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the worlds leading brands across nine key verticals. For the year ended 31st March 2020 with revenues of Rs. 52,354 million (a) Big Picture Perspective: - Transition and Project Planning&nbsp; - Identifying Process Improvement Initiatives to drive process excellence (b) Business Acumen:&nbsp; - Adherence to company policies&nbsp; - Reporting the financial metrics dashboard to the internal management team&nbsp; - Co-ordinate on Process Quality requirements&nbsp; - Reporting the process performance through the Roadmap review&nbsp; - Review SOW (c) Planning & Organizing:&nbsp; - FTE Capacity Planning Vs Forecasted workload/volumes with clients&nbsp; - Identify potential business growth opportunities (d) Directing & Monitoring&nbsp; - Define and review KRAs for Process Managers&nbsp; - Manages day-to-day operations of the Unit, including attendance, attrition and outages, to minimize customer impact (e) Accountability&nbsp; - Ensuring the process meets and exceeds the defined Service Levels&nbsp; - Review Customer Escalations and Provide Effective solutions Ensuring the accuracy of transactions and billable hours.&nbsp; - Ensuring complete responsibility of the process related deliverables&nbsp; - Consolidating the invoicing details for clients approval - Review and Report Project updates to senior management.&nbsp; - Handling client escalations (f) Problem Solving &amp; Decision making&nbsp; - Is able to identify problems and take decisions independently&nbsp; - Provides solutions to individual and organizational challenges (g) Relationship Building&nbsp; - Identify and suggest innovative solutions on existing business Provide cost benefit solutions to Partners.&nbsp; - Build customer rapport.&nbsp; - Liaison with Internal customers. (h) Passion for excellence - Driving Perfect Service and Identifying Value adds (i) Managing Self - Identify and participate in training / developmental programs (j) Inspiring Others / Managing Teams&nbsp; - Identify developmental programs for Process Managers Manage and address second level team escalations.&nbsp; - Motivate and encourage team members.&nbsp; - Handle skip level meetings for the processes.&nbsp; - Grooming and creating back-ups for the Managers

Bangalore

Senior Manager - Healthcare BPO Operations 

Senior Manager - Healthcare BPO Operations  ,Job Description for Senior Manager - Healthcare BPO Operations  in Human Frames in  Bangalore for (9-11) years of experience. Apply Now!

Job Description for Senior Manager - Healthcare BPO Operations  in Human Frames in  Bangalore for (9-11) years of experience. Apply Now!