Senior Manager/Head - Process & Compliance - QSR/Retail Operations (10-20 yrs)
It's a Sr Manager level - L8/L9 role. The individual will be reporting to Associate Director - RE.
Educational Qualification:
- Essential: MBA (Tier 1/2)
Experience -
- 10-15 years of experience in QSR/Retail operations
Role & Responsibility:
- Lead the process improvement and automation agenda as a part of restaurants excellence team
- Ensure maintenance and enhancements of the current processes, and introduce channel specific processes to help in smooth execution
- Responsible for tech introduction processes (eg Kiosks) and managing of standards, compliance and innovation for equipments
- Drive process compliance by vendor management, training, and management reporting and analysis
- Responsible for content standards as well as process management of guest experience survey
- Ensuring bench planning, training checks for team members, RGM readiness and alignment of Area Coaches
- Ensure compliance of the new tools and plan for their adoption by Franchise partners
- Train RGMs on new processes and define high-quality user manuals and reference guides
- Incorporating new changes & sharing insights through monthly reports
- Develop a roadmap to improve customer experience and team member ease by fixing/modernizing restaurant technology
- Amplify Team Member experience through simplification of processes and standards.
Skills Required:
- Strong influencing & interpersonal skills and ability to meet deadlines.
- Team player - able to work in cross-functional teams to deliver results.
- High informing skills across multi-level stakeholders.
- Sound communication, planning, organizing and leading skills.
- Ability to priorities own work in line with business objectives.
- High energy/strong work ethic.
Stake holders:
- Internal: Yum Operations, RE, Marketing, IT, SCM, QA Team
- External: Franchise partners
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.