Senior Manager/Head - Process & Compliance - QSR/Retail Operations

It's a Sr Manager level - L8/L9 role. The individual will be reporting to Associate Director - RE.

Educational Qualification:

- Essential: MBA (Tier 1/2)

Experience -

- 10-15 years of experience in QSR/Retail operations

Role & Responsibility:

- Lead the process improvement and automation agenda as a part of restaurants excellence team

- Ensure maintenance and enhancements of the current processes, and introduce channel specific processes to help in smooth execution

- Responsible for tech introduction processes (eg Kiosks) and managing of standards, compliance and innovation for equipments

- Drive process compliance by vendor management, training, and management reporting and analysis

- Responsible for content standards as well as process management of guest experience survey

- Ensuring bench planning, training checks for team members, RGM readiness and alignment of Area Coaches

- Ensure compliance of the new tools and plan for their adoption by Franchise partners

- Train RGMs on new processes and define high-quality user manuals and reference guides

- Incorporating new changes & sharing insights through monthly reports

- Develop a roadmap to improve customer experience and team member ease by fixing/modernizing restaurant technology

- Amplify Team Member experience through simplification of processes and standards.

Skills Required:

- Strong influencing & interpersonal skills and ability to meet deadlines.

- Team player - able to work in cross-functional teams to deliver results.

- High informing skills across multi-level stakeholders.

- Sound communication, planning, organizing and leading skills.

- Ability to priorities own work in line with business objectives.

- High energy/strong work ethic.

Stake holders:

- Internal: Yum Operations, RE, Marketing, IT, SCM, QA Team

- External: Franchise partners