Client Manager at Mastermind Network
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Senior Manager/Group Manager - Learning & Development - BFSI (8-12 yrs)
This role is responsible for handling of L&D training and program design, communication and delivery for a specific business function and serving as a primary local point of contact regarding L&D matters.
- Develops and oversees implementation of learning activities and support programs for a business function which emphasize function-specific objectives and promote key competencies.
- Assists with the development of training for Managers and Mentors/Coaches to ensure Program understanding and execution.
- Prioritizes annual initiatives and drives new programs and sessions forward as part of global or regional efforts.
- Updates and/or designs learning and development sessions based on the needs of and feedback from the organization; partners with subject matter experts where required.
- Develops and maintains core curriculums within each function/group.
- Identifies training and development needs through role reviews, performance appraisal data and regular consultation with managers and HR COEs.
- Leverages advanced knowledge of best-practices to partner with the communications teams and spearhead functional communication strategies and initiatives for new programs, awareness and change management initiatives.
- Acts as a technical point of contact for questions regarding learning platforms, training programs, and L&D developments within the function.
- Maintains awareness of industry trends and happenings, and joins relevant professional organizations and attends industry events to build a strong network
Note : Applicant should be flexible working in shifts
Required qualifications and skills :
- Works independently with minimal supervision.
- Ability to create/develop program content based on requirements
- Knowledge of evaluations of training programs and learning effectiveness
- Sound written / oral communication skills, conceptual and analytical skills
- Possess passion and drive towards delivery of training programs
- Skills to interface/liaise effectively with internal customers towards needs' identification and conceptualize, develop relevant program content
- Strong interpersonal skills and customer service orientation
- A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role.
- Experience in training delivery
- Great facilitation skills
Education & Eligibility :
- Should be a Graduate. Preferably a Post graduate
- 8-12 years of experience
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