Senior Manager/General Manager - Transition - BPO

Domain- BPO

Location- Navi Mumbai

Senior mgr/ GM

Exp in bpo onsite transitions

Min exp- 10 yrs- 12 yrs

CTC Offered - inclusive of variables- 23- 24 L,

Any Domain.

From voice is preferable- along with onsite exp-

Job Description :

- The incumbent would be part of the Transition team and the primary responsibility will be to understand and document the processes at hand.Transition manager will have to understand the current process level of the processes and create a workflow and process maps for a distributed operation.

- Responsible to identify process improvement policies and developing performance ramp up goals thereby achieving customer delight and a seamless process migration as a whole.

- Manage the transition of projects from the inception phase till the project reaches stability post Go Live. The manager is responsible for identifying key risks in the project and collaboratively design the mitigation plans for the same

- Communication of the project progress to all stakeholders has to be done at regular / pre defined intervals

Mandatory:

- Should have knowledge of RFI and RFP.

- Manpower Planning and Budgeting

- Expertise in Six Sigma methodology

- Strong Domain Knowledge

- Ability to manage client relationships

- Strong understanding of BPM operations, quality and service level.