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28/04 Verified Recruiter

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Senior Manager/General Manager - Procurement - Telecom (12-20 yrs)

Delhi Job Code: 919215


- Design, plan and implement sourcing and purchasing strategies

- Work with suppliers, manufacturers, and internal departments

- Maintain a database of approved suppliers

- Build and maintain relationships with suppliers and vendors

- Negotiate lower pricing

- Search- and source potential suppliers and vendors

- Provide reports for the upper management - Cost Analysis, Supplier Analysis.

- Adhere to laws, rules, and regulations

- Contract Management with Suppliers

- New product development & approval in coordination with HQ

- Must have knowledge of Payment Instruments.

- Oracle ERP knowledge is mandatory

CSM (Must Have) :

- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude with optimized shipping modes. Provide proactive strategy with their assigned customer accounts

- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

- Maintain a revenue base by managing account


- To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from- receipt to the closure of sales.

- Checks for Completeness of Commercial Requirements and ensures that order details in Oracle System matches customer's requirements as indicated in customer documents

- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

- Generates Shipment List, proforma invoice, packing instructions and shipping release from customers to release orders for shipment

- Analyses, qualifies, and completes Change Order Requests

- Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.

- Notifies Customer of Promise Delivery Date with an order acknowledgment and- ensures that customer receives their orders on time and shipment commitment targets are met

- Proactively and promptly updates the customer of any delays in deliveries

- Ensures that the dates own by order management team are updated and reflective of current order status

- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

- Coordinates with other teams/support to complete the request of customers and- communicateseffectively with HQ on customer's delivery date pull in requests

- Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments

REGULATORY (Desirable) :

- Understand local regulatory compliances, and ensure that various functions and departments are aware of the telecom regulations, and cross functional processes are aligned to adhere to the same

- Develop and execute strategic plans and regulatory submissions to maintain company compliance for existing and new products.

- Maintain awareness of changing regulatory requirements. Monitoring, interpreting, and implementing new and modified legislation, regulation, and industry guidance, and managing changes (as required) within the company to the newer regulations

- Highlight regulatory risks as applicable, to ensure that the company can take an informed decision

LOGISTICS (Desirable) :

- Strategically plan and manage Imports, Exports, transportation, and other Logistics activities

- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

- Arrange warehouse, plan routes and process shipments

- Meet cost (Negotiations with Logistics Partners), productivity, accuracy, and timeliness targets

- Maintain metrics and analyse data to assess performance and implement improvements

- Comply with laws, regulations including Customs regulations

Women-friendly workplace:

Maternity and Paternity Benefits

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