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Recruiter at hCapital Business Consulting Private Limited
Views:192 Applications:63 Rec. Actions:Recruiter Actions:6
Senior Manager - Financial Services Operations - Credit Cards Business (4-13 yrs)
Roles/Responsibilities :
Required Skills :
- Manage Financial Services operations for servicing Bill Discounting and Business Loans
- Engage with various stakeholders on a regular basis to streamline processes
- Review processes, introduce best practices and define SOPs
- Track latest developments in Fintech space and propose product enhancements
- Define KPIs, create tracking mechanism, conduct reviews, and drive output
- Engage with Business, Product, Tech and find innovative solution to problems.
- Extend support in UAT when new features/services are planned to be launched
- Share inputs with Service Desk Team about the offering/service so that they can answer all customer queries
- Customer Management Skills
- Strong with data analysis, program management and team management
- Must have analytical mindset and problem-solving approach
- Should be passionate to create something innovative and set industry benchmarks
- Prior exposure to tech during graduation, though not necessary, will be an added advantage
- Must have very good knowledge of current social media tools - what works, what does not work.
- Very good presentation skills - able to create and deliver presentation
- Good articulation skills
- Strong in documentation
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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