Senior Manager - Finance - BFS

Role:

- Monitoring and managing day-day operations, ensuring uninterrupted process flow & process continuity

- Team Management - Managing a team of 30+ (Direct + Indirect) handling backoffice operations, Repayments, Loan booking, closures etc

- Driving Processes - Build & drive sustainable metrics/targets

- Drive Efficiency through continous monitoring of existing processes in order to improve productivity and reduce the overall cost per transaction

- Build & drive effective escalation matrix and manage trouble shooting issues

- Ensuring that all processes are carried out in full compliance with regulatory requirements / Lender Contracts.

- Drive Process excellence through designing/re-designing blueprints for internal processes and ensuring SOP adherance, Cross Functional SLAs, and zero operational risks in the BO processes

- Automate the processes with focus on accuracy, efficiency, & scalability

- Develop programs, roadmaps and process improvements initiatives

- Collaborate with multiple departments including Operations, Customer Experience, Product to understand and quantify the impacts on the processes of key business decision and tradeoffs

- Develop and deliver MIS/reports for cross functional & leadership operational reviews

- Lead initiatives to identify and eliminate root causes of defects and opportunities to improve or simplify SOPs in order to drive efficiency

- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered

- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

Skills:

- Team/Stakeholder management

- Exceptional Analytical skills

- High Bias for action

- Problem solving

Persona:

- Top-notch academics, preferably from Tier 1/2 institutes with a background in Finance

- Should have managed a large team (>15 members)

- >8 years of work experience