Sr.Manager - Operations (F&A)

R2R Tower leader - Pune (2 positions)

Company - Reputed ITES/BPO

Cross tower experience with mandatory R2R experience - Mumbai (3 positions)

Parameters:

- Minimum 12 years of experience with F&A

- Excellent communication skills and demonstrated client management experience with a strong orientation to governance and controls.

Location: Mumbai and Pune

Job Description

- Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help client gain further business and help ramp up.

- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.

- Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal coordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

- Large people management role and ensure talent is developed and cultivated

Competencies/ Skillset:

- Experience working in milestone and deadline-driven environment

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience coaching team leaders and working teams in delivering their projects.

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen

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