Senior Manager - Field HR Service Delivery - BPO/IT

Field HR Sr Manager

Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. May include: design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors.

Key Responsibilities :

- Lead team of People Advisors and Client Account HR Leads as required

- Ensure career planning and development for employees

- Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy

- Deliver employee Orientation and Integration

- Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting

- Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams

- Ensure optimal deployment of Field HR talent across all Diamond/Global/Foundation clients and that the HR teams aligned to these clients are delivering services effectively

- Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites

- Plan and deliver training, coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level

- May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level

Build relationships :

- Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes

Value Creator :

- Establish self as expert or key contributor

- Increase client/customer or user satisfaction

- Make/propose improvements to work products, services or processes

Business Operator :

- Comply with Accenture standards, procedures and policies

- Coordinate/implement a key initiative, process or change

- Meet deliverable requirements/service level measures/specific targets

- Reduce/Manage risks to tasks, activities or projects

People Developer :

- Build skills (self or others) needed to execute responsibilities

- Effectively coach/counsel others and provide feedback to improve performance

- Maximize individual/team productivity to build or maintain a high quality team

- Promote teamwork and a positive work environment

Skills Required :

- Define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU

- Adapt, communicate and implement the strategic direction of operations to ensure adherence to global policies and processes

- Drive resolution of HR structural, strategic and program issues for the GU through the respective HR stakeholders

Qualifications & Experience : Degree and 15 plus years of human resources or related experience, including specific