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Senior Manager - Email Marketing - Performance Marketing Agency (10-12 yrs)
Roles and Responsibilities
- Responsible for campaign delivery and client satisfaction.
- Oversee all full-service campaign operations within the purview and ensure all requests are delivered according to contract requirements.
- Work with stakeholders across the globe to identify opportunities to create value for clients.
- Must be a great people manager. Manage and develop Campaign Managers and analysts to create a world-class marketing operations organization.
- Lead and/or develop content for on-going team training programs.
- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.
- Assist in the development, communication, and rollout back-up plan across the book of business during production resource outages.
- Track key metrics that matter. Ensure immediate teams reports are current and accurate.
Desired Candidate Profile
- Experience of leading teams (>20 people) is a must.
- 10+ years of experience in marketing, digital or other relevant domains. Previous experience of leading Marketing Operations team will be a bonus.
- Rich experience of delivering business results, customer service, people management, escalation management/problem resolution, identifying opportunities for value creation, and innovation.
- Experience of directly working with global stakeholders and with clients.
- Bachelor's Degree required.
- Experience within the digital domain/advertising/marketing industry is a plus
Knowledge, skill
- Has strong and proven leadership skills to drive changes in the organization
- Has maintained project/account documentation
- Has good written and verbal communications skills, time management skills
- Is detail-oriented, able to multi-task and prioritize
- Is a self-starter and result- oriented
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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