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26/08 Rajeev
Managing Partner at The HR Consultant

Views:156 Applications:24 Rec. Actions:Recruiter Actions:3

Senior Manager - Dispute Resolution & Revenue Assurance - Data Center Products (15-20 yrs)

Mumbai Job Code: 1145851


This role is responsible for administering the dispute resolution activities for PAN India for Data center Products mapped against customer accounts along with corrective/ preventive measures. This role involves back-end coordination with various internal team along with front end dialogues with customer for reconciliation/ dispute resolution.

Main duties will include the following:

a) Dispute Resolution

- Manage Disputes as received from Multiple Stakeholders Collection, Sales, Customer experience management team, Customers.

- Compute adjustments and obtain requisite approvals as per Delegation of authority.

- Prepare the Business Case for approvals and Error Acceptance and Preventive Action Tracker

- Research and uncover root cause analysis for discrepancies and communicate effectively with Team erroring Team.

- Research multiple source documents to ensure correctness of dispute resolution.

- Ensure accurate resolution of customers billing disputes. Explain same to customer and collection teams.

- Ensure corrective actions for the disputes to avoid repeat dispute over same.

- Engaging with cross functional teams and periodic feedback sessions and collect the internal customer voice.

- Monitor liquidation for the month against the allocated dispute invoice targets.

- Maintain & Manage the Issue resolution Tracker and Generation of MIS & sharing with Management team.

- Interlock with cross functional teams for the faster resolutions of disputes

b) Revenue Assurance

- Manage Revenue Assurance Function

- The Revenue Assurance head responsibility will be to improve the end to end assurance of cost and revenue from source through to billing, within a controls environment across revenue streams

- Develop and implement end to end controls methodology for all the products and services relating to revenue streams

- Analyze and repost clearance of exceptions from provisioning and billing systems

- To champion revenue leakage issues across usage by influencing and engaging key stakeholders on activity and resource requirements necessary to drive revenue maximization.

- Actively participate in all go to market phase during product launches and changes to identify financial risk to business.

- Support corporate security with fraud management control framework

- Group Revenue Assurance and Fraud Management reporting

- Actively seek areas to improve control and reduce the fraud opportunities

- Management of over/under and incorrect charging of products/services across all systems

- Process enhancements and controls

- Training to the team Billing and collections on new avenues / products / changes

- Identify areas of leakage and put-up steps to control

- MIS reporting and control for the functions

- Migration of Customer base across system control.

- Experience in Billing (SAP S/4 Hana) would be a plus

- Well versed Working and creating reports in Excel.

- High requirement on risk assessment and dispute resolution which enables efficient collections

- General Accounting Knowledge

- A detail orientation, ability to prioritize work and clearly communicate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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