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13/01 Alka Gupta
Management Trainee at Executive Search

Views:89 Applications:29 Rec. Actions:Recruiter Actions:2

Senior Manager/Director - Customer Success - IT (10-15 yrs)

Anywhere in India/Multiple Locations/Pune Job Code: 1032524

Senior Manager/ Director - Customer Success (Remote)


- Lead our existing high-performing CS team and continue to attract, recruit, inspire, retain and grow our talent.

- Iterate on our outcome-focused engagement model to ensure customers realize ROI and CSM's can effectively lead these discussions.

- Develop creative engagement models and offerings to drive adoption, NPS, and other key metrics.

- Apply a results-oriented approach to develop and improve upon goals, KPIs, and execute against the plan.

- Partner with various other functional teams to handle escalations, relay feedback, and ensure we delight our customers throughout the lifecycle.

- Establish strong executive relationships with customers.

- Understand the product philosophy and roadmap and be able to articulate & defend these to the customers during discussions.

- Mentor and guide the team to effectively navigate challenging customer conversations. When appropriate, lead these discussions.

Qualifications :

- 4+ years in CS leadership.

- 10+ years in Customer Success.

- Able to lead remote teams with a strong sense of discipline and consistent processes.

- Proven ability to develop strategies, translate them into initiatives and track successful delivery.

- Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.

Women-friendly workplace:

Maternity and Paternity Benefits

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