Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/12 Rajnish
Chief Recruiter & HR Advisor at Talent Acceleration Corridor

Views:2010 Applications:55 Rec. Actions:Recruiter Actions:11

Senior Manager - Digital Transformation Office - BPO/KPO/IT (10-12 yrs)

Noida Job Code: 646946

This role is with one of our MNC clients.

Basic Function - 

- Develop and implement enterprise level software solutions in the text and speech analytics space using AI/ML technique.

- Design algorithms and models related to text and speech analytics using NLP and machine learning techniques for real time and historical outcomes for user and customer behavior and sentiment analysis

- Develop and lead implementation of text and speech analytics solutions for multiple products that have impact on the end user experience

- Understand business problems and able translate them to technical problems and design and develop solutions for them

- Experience working with databases, text mining, sentiment analytics and structured and unstructured data

- Able to work and coordinate with multiple stakeholders in order to deliver results as per the project timelines

Essential Functions

- Good communication and presentation skills

- Self-motivated, team player, action and results oriented.

- Process driven and conceptual thinking

- Change Management skills

- Working across cultures with sensitivity, partnering, driving with a focus on business impact

- Ability to coordinate multiple, cross-functional stakeholders

- Flexible to Travel (Domestic & International)

Organizational Relationships

Reports To :AVP - Digital transformation office Supervises : Individual Contributor

Skills

Technical Skills

- Proficiency working with programming languages such as Python, R, C/C++ etc.

- Experience in developing software applications in the text and speech analytics space

- Experience in NLP, Sentimental Analysis, ML/AI, and Deep Learning

- Experience in text and data analytics platform such as OpenNLP, LinkPipe, UIMA etc. (Preferred)

- Exposure to text mining and AI APIs like TensorFlow, Google Cloud Natural Language AP, Alchemy etc. (Preferred)

Process Specific Skills - Having worked in a similar job in a BPO or an IT company.

- Willing to work in shifts / Weekends to support US, UK and on-call duties a must.

- Good understanding of Technology Trends

Soft skills (Desired) - Independent problem-solving

- Self-direction, Self-motivated, Flexible and team oriented person

- Should be able to work independently, with minimum supervision.

- A Strong sense of ownership, urgency, and drive.

- Tack-sharp analytical abilities.

- Strong interpersonal and communication skills.

Soft Skills (Minimum)

- Strong verbal and written communication skills with the ability to deal at all levels of the organization, with external stakeholder organizations

- Strong customer service orientation ability to connect with global customers and work with Global teams.

- Good listening and consultative skills

- Good Negotiation, persuasion and interpersonal skills

Education Requirements

- Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Work Experience Requirements

- Overall 10+ years of experience in software development with 3+ years of experience developing text and speech analytics tools using NLP/ML/AI.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.