In this role, you will be responsible for managing business relationship with Digital teams, should have deep understanding of E-commerce, CRM and brand digital presence related business process. You should have strong interpersonal and networking skill with technical and business background. You will be responsible for aligning business expectation as a business analyst and Digital Share Service Centre (SSC) delivery. At the same time, you will oversee system development, implementation, improvement, and support on day-to- day activity. (Support includes Marketing Websites, Integration with E-Com Partners, E-commerce sides, CRM, internal web systems & app [iOS/Android] maintenance and their enhancement.

Job Responsibilities:

You will support Digital IT, Website Factory, CRM, Digital Marketing Managers, ECommerce Integrations with partners. Validating and positioning the Function Digital demand into the IT portfolio, ensuring active Executive sponsorship is in place for the Digital agenda

- You will work proactively and closely with region and country Digital business representatives to push and adopt usage of Group/Zone standard solution and service

- You will act as the - voice- of country India, as the digital business representative and provide feedback and improvement suggestions to Group/Zone solutions & services

- You will collect and translate business needs in Digital area to system requirements

- You will do analysis, design, testing and ongoing maintenance & support for internal systems

- You will collaborate with Digital team and understand their requests. Prioritize business's needs and translate business requirements into system solutions

- You will account for the budget discussion with Digital & Business team

- You will align with South APAC Digital Team, Zone team resources and ensure to develop stabled system/application based on business's requirements

- You will proactively continue to find an opportunity to improve development/system implementation process

- You will execute various projects in Digital as a project member and take ownership on respective assigned roles with other members

- You will support driving system enhancements and new systems implementation following the project life cycle management process in partner with both internal and external team to ensure system change management in place and these are thoroughly documented in timely manner

- You will manage and keep maintaining the relationship with the business teams in India as well as well as the counterpart of IT team

Professional Experience:

- Overall experience of 8-12 years in Retail, Cosmetics industry or E-Commerce industry

- Minimum 4-5 years- experience in management of digital technologies like Ecommerce, CRM and marketing websites, Social Media Sites

- Exposure / Experience on programming towards Web Platforms and technologies is a much-added advantage (JavaScript, PHP, C++, etc.) - Exposure / Experience on tools like: MOAT, DCM, DBM, DOMO an added advantage

- Salesforce Marketing Cloud experience is a plus

Key Competencies:

- IT certifications with exposure to web development platforms. Digital, ecommerce, and/or CRM related development expertise is a plus

- A clear understanding of Business Processes, how they integrate across business functions and how they are supported by Digital IT solution

- Be Pro-active and anticipatory in thinking style with ability to understand customer needs and business priorities

- Both BA (Business Analysis) capability and experience of technical/architecture standardization are required

- Professional documentation skill is required to create business requirement, functional requirement and testing document

- Strong and proactive communication and facilitation skills in English and experiences in collaborating with business users and other IS team members to design and implement systems solutions

- Good working attitude, strong ownership & Business change management experience

- Understanding and passion for digital technology

Education: - Bachelors or MBA

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