Senior Manager - Digital Initiatives - Process Enhancement - NBFC

Deliver latest & cutting edge digital capabilities for Cross sell businesses adopting & implementing up to date mobile & web applications & tools to enable hyper speed & seamless customer experience, enabling market capture for businesses

Responsibilities:

1. Identify big impact areas for improvement in processes using mobile applications & web tools

2. Constantly work on businesses horizontally to evaluate alternate digital enabled processes to improve efficiency across various processes like document verification, CPV, credit assessment, etc.

3. Integrate Sales force in a mobile platform and migrate all SF processes to mobile

4. Enable businesses with digital capabilities for immediate intervention at various customer interaction points (Sales and Service)

5. Work with IT teams on build creation, expediting business requirement

6. Test new builds for all scenarios & production outcomes, closely work with IT for implementation

7. Drive adoption & success of new products/processes with users